Frequently asked questions
The beans come from several countries in the “Coffee Belt” formed by the equatorial band between the Tropic of Cancer and the Tropic of Capricorn. These countries, such as Colombia, Peru and Indonesia, are recognized for the exemplary quality of their coffee.
There are three decaffeination processes: the solvent process, the CO2 process and the water process. At Café William, we use beans that are naturally decaffeinated in water through a process commonly known as“Mountain Water”. Learn more about this process in our blog.
We are actively working with our suppliers to find recyclable or compostable packaging that meets long-term storage standards. The current challenge is that bags of coffee must be able to be kept on shelves for a minimum of one year. At this time, only non-recyclable laminated (two-layer) plastic bags meet these storage requirements. In short, all bags of coffee sold to large food chains are not recyclable for the moment, regardless of the brand. Stay tuned, because we have some great news in store for you soon!
However, we are already making an effort in production management, working in symbiosis with local companies that benefit from our organic waste. We are thus able to divert tens of tonnes of waste from landfill sites. Read the article in La Presse + to learn more about our green initiatives!
Our K-cups are recyclable, while the coffee inside is compostable. Just remove the printed cover (easy pull tab) and throw it away, pour out the coffee in the compost and then recycle the capsule (the rigid portion).
We have concocted a beautiful range of espresso bends for you: you will recognize them by their red bag. These coffees are a cleverly calculated blend of Arabica beans from different origins and a small percentage of premium Robusta, which results in a beautiful crema. Light to medium roast, our espressos have no surface oils, which helps protect your grinder.
The Sumatra and Espresso Barista sold at Costco are quite oily, we do not recommend them for automatic machines, unless you alternate with a less oily coffee and perform a more frequent maintenance of your machine.
The yellow (light roast), green (medium roast) and red (espresso) bags are either a little oily/glossy or not at all, as they are less roasted. The blue bags (our dark roasts) all have a light surface oil, so they should be avoided if you are looking for a less oily coffee.
The Sumatra and Espresso Barista sold at Costco are quite oily, we do not recommend them for automatic machines, unless you alternate with a less oily coffee and perform a more frequent maintenance of your machine.
You can find our coffees on our website, in Costco warehouses in Quebec and Eastern Canada, and on costco.ca. You can purchase several of our coffees in grocery stores such as Metro, IGA, Super C, Provigo, and more.
We visit Costco warehouses in Quebec and in certain cities in Ontario to show you all of our coffees in formats exclusive to Costco. Learn more about our collection of organic and fair trade coffees offered in light, medium and dark roasts, or discover our espresso range! You can also grind your coffee on site.
Our Espresso Barista is the only one of our espressos that is oily because it is dark roasted. This is in fact what is called an American espresso: these are often darker and therefore more oily. Our other espressos are said to be Italian, and are less oily.
Fairtrade certification means “offering a competitive and fair price, decent working conditions and a fair business environment for workers and farmers.” ”(Source: Fairtrade Canada). At Café William, we are committed to supporting coffee growers with the help of Fairtrade Canada, providing them with a decent income and thus ensuring a future for coffee growing.
This is a coffee that has been grown without any harmful products such as pesticides, herbicides and chemicals. At Café William, we believe that organic coffee provides better health for producers, its community, as well as you, the consumer!
CAN I PUT MY COFFEE IN THE REFRIGERATOR OR FREEZER?
Coffee is considered a sensitive food, so it is sensitive to light as well as to variations in temperature and humidity. By putting your coffee bag in the fridge or freezer, the coffee may also absorb the odors in it. This is why it is advisable to keep it in an opaque airtight container in a cool, dry place at room temperature.
DO I HAVE TO PUT MY COFFEE IN A SEALED CONTAINER?
At Café William we take the quality and conservation of our coffees to heart. This is why each of our bags has a one-way valve and a waterproof zipper that allows you to store the coffee well, without having to transfer it to another container.
We offer bags of ground coffee as well as coffee beans. Most of our coffees are available ground. If different grind type are available, you'll be able to choose from the product description page.
We are always looking for ways to get involved in our community. As requests for donations and sponsorships continue to grow, we have established a policy to set parameters that allow us to respond to requests in a fair and equitable manner.
If you would like to discuss with us regarding donation or sponsorship, please write to cafe@cafewilliam.com with a description of your project, your timeline and the reason why you think Café William is a fit for you.
With the large number of partnership and event requests received, we prioritize organizations that contribute to active living and have social involvement and a commitment to sustainability.
If this fits your mission, please contact us at info@cafewilliam.com.
We are always looking for partners and media coverage. For all press and media inquiries, please contact us at media@cafewilliam.com.
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